Eskoms Customer Service Representatives Job

 Customer Service Representatives (Sebokeng x1, Palm Springs x2)

Position: Customer Service Representative (Sebokeng x1, Palm Springs x2)
Vacancy Type: Internal
Task Grade: T07

Area of Specialization:

Providing efficient personalized customer service to Eskom’s residential customers in designated areas.

Department: Customer Relations Management
Business Unit: Gauteng Cluster
Location: South Africa (Gauteng)
Reference Number: VEREENIG01/1
Closing Date: 12/02/2024

Minimum Requirements
Qualifications:

• Grade 12/NCV4/NSC3/N3 or equivalent
• Diploma/Certificate in Low-voltage officials at NQF4 with 120 credits

Related Minimum Experience:

• 3 years’ experience with basic understanding of electricity

Skills and Competencies
Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism
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Leadership:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge:

• Thorough understanding of customer service and marketing theory
• Understanding of business processes
• Understanding of Eskom Business

Skills:

• Relationship building
• Functional and technical abilities
• Problem solving
• Analytical skills
• Negotiation
• Communication

Key Responsibilities

• Build Customer Relationships
• Maintain customer data
• Execute generic service activities
• Execute vending and prepaid activities
• Facilitate and enable quotation and connection activities
• Facilitate and enable conventional measurement and metering tasks

To apply for the position, please use the following link:

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“EskomEskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions

How to Apply

https://secapps.eskom.co.za/sites/recruitment/Pages/Vacancies.aspx